Understanding Burnout

What is burnout?

Burnout is fatigue and exhaustion caused by workplace stress.

The eleventh International Classification of Diseases defines burnout as the result of chronic workplace stress which has not been successfully managed. It is characterised by three dimensions:

feelings of energy depletion or exhaustion;

increased mental distance from one’s job, or feelings of negativism or cynicism related to one’s job; and

a sense of ineffectiveness and lack of accomplishment.

How common is burnout?

Surveys of medical and health professionals have found over 50% experience burnout or symptoms of burnout.

When are you most at risk?

According to a UK study of 2,000 working adults in 2020, the average age a person will now experience burnout is 32.

How do you measure burnout?

The Copenhagen Burnout Inventory measures burnout by asking questions relating to personal, work and patient/client related feelings including:

How often do you feel tired?

How often do you feel worn out?

Are you exhausted in the morning at the thought of another day at work?

Is your work emotionally exhausting?

Does it drain your energy to work with patients/clients?

Do you sometimes wonder how long you will be able to continue working with patients/clients?

What causes burnout?

Burnout can be caused by a range of factors including personal, social, service or organisational problems. Common causes include:

Unmanageable workloads

Unclear job boundaries

Unreasonable time pressure

Lack of support from managers

Inadequate communication

Unfair treatment including bullying, favouritism and discrimination

Factors outside work such as parental responsibilities or home stress

Personality traits such as perfectionism

Inadequate personal coping mechanisms

Team atmosphere or distrust

Micromanagement or lack of autonomy

Low pay

Fatiguing rosters

Traumatic work

Lack of appreciation from managers or patients/clients

Not getting enough sleep, nutrition, rest, or time away from work

What can you do to prevent burnout yourself?

Exercise – reduces the level of cortisol the hormone caused by stress.

‘Me time’ – setting aside a couple of night a week for time away from work.

Avoid unhealthy habits – don’t rely on alcohol, sugar, smoking, screen time or caffeine to cope.

Take control – make a plan for your wellbeing, remaining passive is part of the problem.

Connect with people – laughing and spending time with friends relieves stress.

Prioritise – not all your tasks will make a real difference, and your inbox will always be full.

Adapted from Professor Cary Cooper’s “10 stress busters”, NHS, 20 November 2018, available at: https://www.nhs.uk/conditions/stress-anxiety-depression/reduce-stress/

How to Prevent Burnout in the Workplace

Rostered recovery days; where appropriate rosters should include days off to compensate for working over nights and weekends.

Agreed workloads; workloads should be agreed, not imposed. Maximum workloads should be set as guidelines including through the use of staff to patient/client ratios; guidelines on caseloads; and tasks per shift.

Fair remuneration; salary and allowance rates should be fair, equitable and at a level which values the employees work including degrees of effort, skill, responsibility and risk.

Protected tea and meal breaks; rest and meal breaks should be protected and if employees are required to work through them because of emergency work, the time should be allowed in lieu.

Support for taking leave; employees should be encouraged to take annual leave at times when they can have rest and recreation and be supported to take sick leave when unwell.

Adequate supervision and safe communication; good teams will ensure everyone knows what the challenges and goals are; and employees are safe to discuss concerns and raise questions with their supervisors.

Structured professional development; Opportunities to learn, carry out research and engage in meaningful high level work is built into the system.

Employees are empowered; During service planning and decision-making employees are empowered to lead change.

Change is mapped: The world is not going to stop changing so our workplaces need maps for planned change and everyone’s role within it.

Get in touch with NZRDA

If you have any questions or general enquiries, get in touch with us using the contact details below or the form on this page.

Membership queries: membership@nzrda.org.nz
General & contract queries: ask@nzrda.org.nz

Freephone: 0800 803 993